Service Operations Manager – Knoxville

Knoxville, TN

Full Time

Service

Mid Level

We’re looking for an experienced mechanical service leader who knows how to keep people, customers, and day-to-day operations moving in the right direction. If you have a strong commercial HVAC background, enjoy leading technicians, and understand what it takes to run a successful service operation, this could be a great fit for you.

About Us
Since 1919, Andy J. Egan Co. has been the mechanical contractor that West Michigan construction managers and building owners depend on for the highest quality work. We are dedicated to hiring individuals who understand the importance of safety, demonstrate integrity in all aspects of their lives, are passionate about what they do, and are committed to providing value to our customers.
We're also proud to be recognized among the nation's and West Michigan's Best and Brightest Companies to Work For, earning multiple Elite and "Best of the Best" honors for our workplace culture and employee experience.

The Opportunity
We are seeking an experienced Service Operations Manager to lead and support our Knoxville service team. You’ll oversee the day-to-day execution of service operations, working closely with our technicians and customers to ensure work is completed safely, efficiently, and at a high level of quality.
This role will have responsibility for technician coordination, scheduling, customer satisfaction, safety, quality, and financial performance. You’ll also help develop our service team, support customer relationships, and make sure we have the people and resources in place to handle changing service needs and priorities.
The ideal candidate will bring strong mechanical service experience with a solid understanding of commercial HVAC systems. Experience with plumbing, pipefitting, and leading mechanical service teams is highly preferred.

What You’ll Do

Lead the day-to-day operations of the Knoxville service team.
Manage, support, and develop HVAC, plumbing, and piping service technicians.
Coordinate manpower, technician schedules, emergency service, and workload priorities.
Ensure service calls, preventive maintenance, and repair work are completed safely, efficiently, and professionally.
Provide technical support and troubleshooting assistance to field technicians when needed.
Review service work for quality, completeness, documentation, and appropriate billing.
Maintain strong communication with customers regarding service needs, repairs, scheduling, and follow-up.
Work closely with service sales and account management to support customer retention and identify repair, replacement, and maintenance opportunities.
Monitor labor utilization, productivity, job costs, backlog, and overall service profitability.
Assist with estimating and planning larger repairs, equipment replacements, and mechanical projects.
Ensure technicians follow company safety procedures and industry best practices.
Support recruiting, onboarding, training, and development of service technicians.
Help build a strong service culture centered around safety, accountability, quality, teamwork, and customer service.

What We’re Looking For
We’re looking for an experienced mechanical service professional with strong knowledge of commercial HVAC systems and the ability to lead technicians and day-to-day service operations.
Ideally, you’ll have 5+ years of commercial HVAC, plumbing, pipefitting, or mechanical service experience, along with previous field leadership or supervisory experience. You should be a strong communicator and problem solver who is comfortable working with technicians, customers, and internal teams.
Most importantly, we’re looking for someone who leads by example, takes care of customers, and helps their team succeed.

Why You’ll Love This Role
You’ll have the opportunity to play an important role in growing our Knoxville service operation while working closely with technicians, customers, and company leadership. If you enjoy solving problems, developing people, and building strong customer relationships, this is a great opportunity to make an impact.

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Service Operations Manager – Knoxville

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