Service Billing Specialist

Grand Rapids, MI

Full Time

Service & Controls

Entry Level

Since 1919, Egan has been the mechanical contractor that West Michigan construction managers and building owners depend on for the highest quality work. Egan is dedicated to hiring individuals who understand the importance of safety, instill integrity in all aspects of their lives, are passionate about what they do and committed to providing value to our customers. We are looking for a motivated and detail-oriented Service Billing Specialist / Administrative Assistant to join our team and support the administrative, billing, and financial functions that help drive successful service operations and project execution. The ideal candidate will thrive in a fast-paced construction and mechanical services environment, possess strong organizational and problem-solving skills, and demonstrate the ability to manage multiple priorities while maintaining accuracy and attention to detail. If you are looking for an exciting opportunity to join a growing team, we’re interested in meeting you.

Duties:

Prepare and process customer invoices accurately and in a timely manner for service and construction-related work.
Communicate professionally with customers regarding billing inquiries, service requests, and project-related matters.
Assist with the administration of contracts, subcontracts, and project documentation.
Prepare, track, and process change orders.
Maintain accurate records and support reporting requirements.
Provide administrative support to Service Managers, Technicians, and project personnel.
Collaborate with internal departments to ensure efficient workflow, project support, and customer satisfaction.

Skills & Experience:

High school diploma or equivalent required; additional business or accounting education is a plus.
Previous experience in construction, mechanical contracting, service operations, or a related industry is preferred.
Experience with Sage Software is preferred but not required.

Requirements:

Strong organizational, time management, and multitasking abilities.
Excellent verbal and written communication skills.
Detail-oriented with a commitment to accuracy and customer service.
Proficiency in Microsoft Office Suite, including Excel and Word.
Ability to work independently while contributing positively to a team environment

Schedule:

Monday – Friday, Full-Time
Typical hours: 7:30am - 4:30pm
Headquarters: Grand Rapids, MI (In-Person Role)

Benefits:

Competitive base pay
100% Employer-funded Medical & Dental insurance premiums
Comprehensive health coverage plan (Medical, Dental, Vision, Disability, Life Insurance)
Paid time off (PTO) & Holidays
401(K) with company match
Corporate Chaplain and Employee Assistance Program
Best and Brightest “Best of the Best” Elite Award Winner - 6 Years Running

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Service Billing Specialist

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